Info

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Travel Documentation

What are the rules for taking batteries on an aeroplane?

There are two types of batteries that mobility scooters use: 

    • Lead Acid (in scooters these are always non-spillable Gell or SLAs)
    • Li-ion batteries

Lead acid batteries can be carried on planes but there are more restrictions and they must be carried in the hold with the scooter. And they are heavy - lots of lead.

Lightweight Li-ion batteries must be carried on board with the hand luggage, while the scooter is normally carried in the hold.

The IATA limit for Li-ion batteries as hand luggage is 300 watt hours (Amp hours x volts). The batteries must be carried in a separate container with the terminals secure to prevent a short. The size of the battery must be clearly identified on the battery and preferably on the container.

The Luggie is supplied with a reinforced cardboard box for storing the battery as on-board luggage. A label on the box and on the battery clearly states the capacity of the battery to make it easy for check-in staff.

Airlines vary in their approach to carrying scooters and li-ion batteries, but almost all airlines permit scooters with li-ion batteries, as long as they conform to the above requirements.  However, it is always advisable to check with the airlines before flying.

Some airlines, such as Qantas, will supply a permission letter that can be used at check in.  This can be very useful at some check in counters because inevitably some staff are not aware of the regulations and will occasionally refuse to allow the batteries on board because they have not been properly trained or informed. There’s a link below to a sample letter.

Most airlines are more comfortable if you supply them with documentation regarding the batteries – called a Safety Data Sheet (or MSDS). You can access the Luggie safety sheets below.

We have some good travel tips here. And you can read some of our fantastic traveller stories here.

 

The Documents you will need:

There are a range of documents that may be required by airlines for Li-ion batteries. Our staff can provide you with copies of the IATA and MSDS documents plus some sample letters from airlines outlining their requirements. You can also access these documents on-line once you have purchased a portable scooter by completing the Registration box on the right. You can then access them any time here.

WARNING: These documents are only available to bona-fide customers who have purchased a Luggie from an authorised dealer.

 

 

Notes:

The tests mandated by IATA in Part III, 38.3 have been conducted for the Luggie batteries and are noted in the MSDS.

The updated IATA regulations from January 2016 have not changed the criteria for Luggie Li-ion batteries. 10.5 a/h is withing the 300 w/h limits. 

 

Update 2018: Recent modifications to the regulations DO NOT change any of the requirements. We can provide you with IATA documentation that confirms the current 2018 regulations. Just ask our helpful staff.

Folding the Luggie

The highly engineered premium travel scooter from Freerider that folds up in less than a minute. The Luggie folds easier than any other scooter, and its unique design makes it easier to transport in different configurations. Fold the Luggie with three easy actions: drop the seat down; collapse the tiller; unclip the chassis to fold up. Nothing could be easier.

 

Travel Insurance for Mobility Scooters

Luggie Australia is an Approved Distributor of Blue Badge Insurance, Australia’s first mobility insurance specialist. Blue Badge Insurance provide a tailored and comprehensive insurance policy for mobility scooters, including automatic 21 days overseas cover for accidental loss, damage or theft; injury to other people (excluding USA and Canada); damage to other people's property and cover whilst your mobility scooter is being transported by air or sea. The cover is available for $185* per year and you can also arrange to extend your overseas cover to 3 months for an extra $25 or 6 months for an extra $50.

To find out more, call 1300 304 802 or visit www.bluebadgeinsurance.com.au

 

 

*for mobility scooters valued up to $10,000. Price includes yearly Blue Badge Community Australia (BBCA) Premium Membership fee ($80).

NDIS Information

NDIS-logo 

Portable travel scooters and accessories are elligible for NDIS funding providing they fit with the Goals of the applicant for funding. 

We have developed a comprehensive strategy for maximising your chances of accessing funding for portable mobility scooters.  More information on how to access NDIS funding and the best way to do it can be found on our sister Scooter Australia site by clicking HERE.

More Useful Info

How to unpack your Luggie and get going

CLICK HERE for a Quick Start Guide

 

Folding up your Luggie for travel

CLICK HERE for instructions

 

Loading your Luggie into an SUV

WATCH THE VIDEO

 

How to collapse your Buzz

CLICK HERE

Service & Repairs

serviceTrekkr Travel Mobility has a service contract with our parent company Scooters Australia, with service centres in all state capitals and many regional centres. You do not need to return your product to one central interstate warehouse for service, repairs or warranty. Just take your Luggie to your nearest authorsied Luggie Dealer*. In many instances we can even service your scooter or powerchair in your own home for a minimal call out fee. Parts are available from any capital city service centre and some regional centres.

 

* Note that our dealers will only service scooters that are listed on our data base with the correct serial number.

Legals

Product Warranty

Limited Warranty

Scooters and Powerchairs

Effective January 1st, 2016

 

The following warranty is granted only to the INITIAL consumer who has purchased our product, and commences on the Date of Purchase by the Consumer from an Authorised Trekkr Travel Mobility Dealer by Scooters Australia Pty Ltd ("The Importer"). Any warranty claim must be made in the first instance to the Authorised Dealer from whom the product was purchased, and must be taken to the Authorised Dealer for such claims. If the product is not taken to the Authorised Dealer a call-out fee may be payable.

This warranty covers the following products:

  • Monarch Buzz 3 and 4 scooters
  • Luggie, all models purchased from an Authorised Trekkr Dealer
  • Literider powerchair

 

Three Year Warranty

For the period of three years, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, the Importer will repair or replace at our option any of the following components found to be defective by an authorised Trekkr representative:

  • Steel Frame
  • Frame Welds
  • Tiller Frame
  • Front Fork
  • Seat Post

 

Eighteen month Warranty

For the period of eighteen months, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, the Importer will repair or replace at our option any of the following components found to be defective by an authorised Trekkr representative:

  • Transaxle
  • Motor / Brake (electrical function only)
  • Wire Harness(es)

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect or major fault. With normal wear and tear, operating noise is expected to increase.

 

One Year Warranty

For the period of one year, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, the Importer will repair or replace at our option any of the following components found to be defective by an authorised Trekkr representative:

  • Dash Assembly
  • Battery Charger
  • Potentiometer Assembly
  • Electronic Controller
  • Bearings
  • Bushings
  • Seat Swivel Mechanism
  • Rubber Components, excluding tyres
  • Plastic Components, excluding body
  • Armrests, excluding pads

Note: While charging batteries it is normal for the battery charger to heat up. Heat coming from the battery charger DOES NOT constitute a defect

NOTE: Items not listed above are not covered for repair under this warranty

 

Warranty Exclusions:

The Importer does not provide warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:

  • Tyres and Tubes
  • Plastic Shrouds
  • Motor Brushes
  • Bulbs / Fuses
  • Brake pads
  • Upholstery
  • Armrest pads

 

This warranty also excludes the following:

  • Batteries (Please consult battery manufacturer for any implied warranty)
  • Loss or theft of components
  • Damage caused by:
  • Battery fluid spillage or leakage
  • Abuse, misuse, accident or negligence
  • Improper operation, maintenance or storage
  • Commercial use or use other than normal
  • Repairs and / or modifications made to any part without specific written consent of the Importer
  • Exceeding the specified weight capacity of the unit
  • Accessories other than those supplied or approved by the Importer and sold by an authorised Trekkr Dealer
  • Failure to adhere to the product instructions contained in the Owner’s Manual, including regular servicing
  • Acts of Nature, such as lightning strikes, etc
  • Circumstances beyond the control of the the Importer or Trekkr Travel Mobility
  • Call out fees or freight costs if the product is not returned to the authorised dealer.
  • ANY PARTS ALTERED OR REPAIRED BY UNAUTHORISED PERSONS.

 

There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose are excluded. Liabilities for consequential damages are excluded. This warranty gives you specific rights and you may also have other rights which may vary from state to state.

 

How to get Warranty Service

Warranty service must be performed by an authorised Trekkr representative. The Importer reserves the right to replace warranted parts with refurbished or new parts at our discretion. All service calls, call-out fees, transportation costs or any other charges associated with any warranty repairs are the responsibility of the consumer. Warranty is for the replacement of the part only and does not include freight for the replacement parts. Consumers are not to return any item to the Importer without prior written authorisation. Any damages incurred while warranted parts are in transport are the sole responsibility of the consumer. To receive Warranty Service:

  • Contact the Authorised Trekkr Dealer from whom you purchased the product.
  • Arrange to either deliver the product to the Dealer or to have the Dealer call out to inspect the product. Such call-out may attract a fee.
  • When the service is complete, either pick up the product from the Dealer or pay for it to be delivered to you.

 

Warranty Terms and Conditions

Any sale of product by Trekkr Travel Mobility is subject to and conditional upon its general trading terms and conditions. In the event of any inconsistency between those terms and conditions and the terms and conditions of this Limited Warranty, then the terms of this Warranty shall prevail.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Importer:
Scooters Australia Pty Ltd, 4/355 South Gippsland Hwy, DANDENONG, Vic 3175. 
Ph 03 9799 9077

www.scootersaus.com.au    email: headoffice@scootersaus.com.au

 


 

Privacy Policy

Trekkr Travel Mobility is committed to supporting the “National Privacy Principles for the Fair Handling of Personal Information” which set clear standards for the collection, access, storage and use of personal in formation which we obtain as part of our business operations.

We are required by law to protect personal, health and other confidential information.

We cannot collect, use or disclose information of a personal nature, health information or information that is commercially sensitive, except to the extent set out in the Privacy Amendment (Private Sector) Act 2000.

Our respect for our customers’ rights to privacy of their personal information is paramount. Our staff are trained in their obligations with regard to this matter and we have procedures to ensure that personal information is handled in accordance with the National Privacy Principles.

What personal information do we collect and store?

We will collect information about you that is necessary for us to provide services to you. We will always try to do so in a fair, lawful and non-intrusive way. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on that information, particularly if the collection on that information is required by law.

Trekkr Travel Mobility takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclos ure or alterations. We also take measures to destroy or permanently delete personal information when it is no longer required. We do everything we can to make sure that the information we hold about you is accurate, complete and up to date. We will not keep information longer that we need to. From time to time we check our databases to ensure that the information is accurate and up to date.

How personal information is used.

The personal information we ask for is generally used to provide goods and services to you. For example, for a credit card transaction we need your card number; for servicing of your product we need your name and address.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products or services. You have the right to tell us you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Aside from where the law specifically allows us to use or disclose personal or health information, we will not do so, without your consent.

We are prohibited from using or disclosing personal or commercially sensitive information to commercial institutions, however, we may be required to disclose information for the following purposes:

  • Driver licensing and vehicle registration
  • For law enforcement purposes, including legal proceedings, prosecutions, investigations and enforcement for judgements and court orders
  • For public safety reasons
  • In connection with safety recalls.

Access to our computer systems is controlled and monitored. Our staff and authorized external users only have access to systems that their duties require. We thoroughly investigate any suspected infringements of privacy. Disciplinary action is taken in cases where investigations of suspected infringements or privacy are proven.

Access to your personal information

An individual or organisation (such as a law enforcement agency) seeking access to personal, health and other confidential information held by Trekkr Travel Mobility has to sign a confidentiality agreement. When entering into an agreement, the recipient agrees that the information will only be used and disclosed in accordance with the terms and conditions outlined in the agreement. However, if you authorise us in writing to release personal information to another individual or organisation then a confidentiality agreement is not required.

If you ask, we will generally give you access to information we hold about you. However, there are some exceptions to this. For example, we do not have to give you access to personal information we hold about you where doing so would pose a serious and imminent threat to life or health, would unreasonably impact on the privacy of others or where the information would otherwise be exempt for disclosure by law.

If you require access to your personal information, please contact our office on 03 9799 6622. Of course before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If you need to update your information (eg: if you change your address), please contact the relevant store to which you supplied that information so we can make the change.

 


 

WEBSITE DISCLAIMER

The information on this website is intended to provide users with general information on matters that they may find to be of interest.

While every effort has been made to offer current and accurate information, errors can occur. This information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied.

To the fullest extent permissible pursuant to applicable law, Scooters Australia Pty Ltd, as the owner of this site, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this website and any information or material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components.

The information presented on this website should not be construed as civil, structural or consulting engineering advice. All specifications are to be regarded as a guide only.

All website content, including images, is Copyright © 2016 Scooters Australia, unless otherwise stated. All rights reserved. No part of the materials on this website, including but not limited to the text, graphics and html code, may be reproduced or transmitted in any form by any means without our written consent.